Update as of 13 May 2020
Following the latest government guidelines on reopening, the earliest this can happen is 4th July so Curzon's physical cinemas must remain closed. Once we have clear indications from the government that we can make plans to reopen we must be able to guarantee both your safety and the safety of our staff. When we do reopen our cinemas it is likely to be with reduced capacity and with several safeguarding measures in place. As we know more about these we will update the website, newsletters and social media.
In the meantime, your Curzon Home Cinema is always open. No subscription or contract is required. You just pay for the film you watch, enabling you to continue to watch the quality films that Curzon is synonymous with and stay connected to cinema from the comfort of your own home. And by watching films on Curzon Home Cinema you continue to support us and help us sustain our business during these challenging times.
We miss our cinemas being open and seeing our regular and new customers. We cannot wait to get back to business as new normal but believe that you will want that to happen when the time is right.
Philip Knatchbull, CEO Curzon
Our policy has been to contact all ticket holders for upcoming events and films to offer a full refund.
Because of GDPR and privacy rules, we cannot keep personal bank details on file so have not been able to make an automatic refund. If you have recently contacted customer services to request a refund then this is being processed and should be back in your account soon. Refunds can take 5-7 days before you see the credit.
If you are still owed a refund then please contact our customer service team on 0333 321 0104. Lines are open Monday - Friday 8.00am to 9.00pm and Saturday - Sunday 9.00am to 8.00pm. Calls are charged at the same rate as number beginning 01 or 02.
All Cult and Complete Members will have their membership extended to cover the length of the closure.
Classic Memberships due to lapse during our cinemas' closure will be extended on a monthly basis. For example, if your membership was due to expire on March 31 it will be extended until April 30 and so on. Any free tickets remaining on your account will be able to be used once the cinemas reopen.
During this time all members can use Curzon12 and watch films free of charge. All members will receive the usual membership discount on other films on the service.