Update as of 27 March 2020
At Curzon, the health and safety of our staff and customers is paramount and we have therefore made the difficult decision to temporarily close Curzon cinemas after our last evening show on Wednesday, 18 March. Curzon head office will also be closed during this time.
During this incredibly challenging period, we would invite customers and members to continue to support us through the Curzon Home Cinema platform. We are working with a number of distributors to provide a home for their new and current film releases and we are also launching a number of exciting initiatives to keep film fans entertained during these unprecedented times. We will regularly publish a listings schedule of films and events on Curzon Home Cinema across all our websites, social media and newsletters.
Thank you for your support and we please check back regularly as we will update information on reopenings or news items as soon as we can.
Philip Knatchbull, CEO Curzon
Our policy has been to contact all ticket holders for upcoming events and films to offer a full refund.
Because of GDPR and privacy rules, we cannot keep personal bank details on file so have not been able to make an automatic refund. If you have recently contacted customer services to request a refund then this is being processed and should be back in your account soon. Refunds can take 5-7 days before you see the credit.
If you are still owed a refund then please contact our customer service team on 0333 321 0104. Lines are open Monday - Friday 8.00am to 9.00pm and Saturday - Sunday 9.00am to 8.00pm. Calls are charged at the same rate as number beginning 01 or 02.
All Cult and Complete Members will have their membership extended to cover the length of the closure.
Classic Memberships due to lapse during our cinemas' closure will be extended on a monthly basis. For example, if your membership was due to expire on March 31 it will be extended until April 30 and so on. Any free tickets remaining on your account will be able to be used once the cinemas reopen.
During this time all members can use Curzon12 and watch films free of charge. All members will receive the usual membership discount on other films on the service.