CURZON WINS BAFTA FOR OUTSTANDING BRITISH CONTRIBUTION TO CINEMA
Cinema

FAQs

Your frequently asked questions, answered.

Please go to the individual cinema page to find out local information about ticket prices, parking, and if the cinema hosts special clubs such as Kids Club.

For up to date information on all our films and events including on-sale dates please sign up to our newsletters here.

 

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BOOKING

 

What time do cinemas open and close?

Cinemas open 15 minutes before the first show, regional variations may apply. Cinemas close for entry twenty minutes after the last screening begins.

 

How do I book tickets?

To book tickets you can either click on the cinemas tab to book directly for your favourite cinema or click on now showing to see a drop down list of our films and events listings. Once you have selected the film or event you want to see click on the preferred time which will then take to you the booking page to log in as a member or non-member to complete the transaction.

 

How can I find out what's on and when?

The easiest, simplest and most accurate way to check what is showing is to view our now showing page.

 

Do you have a booking fee?

Booking fees are £1 per transaction online and £2 per transaction via Curzon Support centre. Curzon Members do not pay booking fees.

 

Do you allocate seats?

Allocated seating is available for the majority of performances, if a performance is allocated, you will be given the opportunity to select your seats on the third page of the online booking process. All other performances offer unreserved seating, so you are able to choose your seat once you enter the auditorium. We advise you to arrive at least 20 minutes early at peak periods.

 

What time do the films start?

The feature film starts approximately 20 minutes after the advertised programme time, with the exception of films showing at BERTHA DocHouse (5 minutes of trailers only).

Certain live special events do not feature trailers.

Curzon reserves the right to refuse admission to latecomers.

 

What are Pullman seats?

Pullman seats are in most venues located in the prime viewing position. They are wider, recline and offer more legroom. Choose Pullman tickets to allocate seats in this section.

 

I cannot attend my film. Can I get a refund?

Cinema tickets once purchased are non refundable and non-exchangeable.

 

What are the age restrictions for?

The British Board of Film Classification (BBFC) certifies all films in the UK. These age restrictions are designed to protect the viewer. Curzon Cinemas are obliged to ensure all guests meet the age requirements of the films they choose.

 

Can a 12 to 14 year old watch a 15 rated movie with an adult/parent present?

No, the BBFC requirements apply at all times.

 

Can I take a baby into a screen?

We welcome babies in all our cinemas, however please note that age restrictions apply - babies will only be admitted into U, PG and 12A certificates.

 

Child & Adult Tickets

Child tickets are charged for those aged under 15. Concessions can apply to adult tickets (15+) if you are a senior or student.

 

What ID do I need to prove my age?

We will accept passports/student cards and validate cards as suitable forms of identification. All must clearly indicate the recipient's date of birth.

 

What ID do I need if I purchase a student ticket?

A valid university card.

 

Do you accept CEA cards?

Yes.

 

How can I find out which films are showing in 3D?

Any film shown in 3D will have this format indicated by the 3D attribute on the film page(s).

 

Do you screen subtitled shows?

Films not in the English Language are subtitled unless otherwise stated.

 

Do you screen subtitled shows for the Hard of Hearing?

Yes we do and these are clearly indicated on our website, look out for the Hard of Hearing attribute which will appear next to the film screening. You can also filter Hard of Hearing screenings under the preferences section of 'Now showing' and 'Coming soon' film listings.

 

Do you offer screenings for people with autism?

Yes, Curzon Sheffield currently offers this type of screening. Look for the ‘Autism Friendly’ label on online listings.

 

Do you sell snacks?

We offer a range of standard cinema snacks in all our venues. In addition, in many venues we offer an enhanced range. This includes sandwiches, salads, platters, pizza, soup and Panini.

 

Do the venues have disabled access?

Most of our venues have disabled access, with a few exceptions:
Curzon Chelsea has stairs only and no lift
Curzon Mayfair screen two has stairs only and no lift
Curzon Victoria has no access to the mezzanine, all screens are fully accessible

 

Do you offer a group booking discount?

We do if you are purchasing 10 or more tickets. Certain event cinema features are not included in this offer.

 

I have been double charged, what shall I do?

Please fill out the contact us form and we will investigate the double charge and take appropriate action.

 

I was generally unhappy with my cinema visit. Who do I complain to?

Please fill out the contact us form.

 

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MEMBERSHIP

 

Do you have a membership scheme?

We certainly do. Our Membership always gives you the best deal on everything we show, as well as selected priority booking periods and no booking fees. Savings depending on the tier chosen and frequency of visit. However, all offer free tickets on joining, discounted tickets thereafter, discounted refreshments and no online booking fees.

Full details of our membership scheme including tiers, prices, concessions (where applicable) and details of perks can be found on our dedicated membership page.

 

Does my membership apply in all venues?

A membership purchased at one of our London sites may receive full benefits across all venues.

A membership purchased outside of London; Canterbury, Knutsford, Oxford, Ripon, Sheffield or Wimbledon may not redeem free tickets at London sites however may still enjoy discounted tickets and reduction in refreshments.

Regardless of the package you will always enjoy 15% off food and drinks at any of our venues as well as 15% off Curzon Home Cinema and access to Curzon12.

 

Where do I sign up?

You can sign up for membership in our cinemas or online on our Membership page.

 

How long does it last?

Curzon Memberships are for 12 months and you will have the choice to renew before your membership expires.

 

How do I claim my Classic Membership free tickets online?

​When signed in as a member you should see the option of 'Member Free' to select on the ticket options, priced at £0. This will show on valid film screenings until your free ticket allocation has been used.

 

What happens if I lose my membership card?

Please contact us to send you a new card, or request one on your next visit to the cinema.

 

Can I cancel my membership?

You can only cancel your membership if you haven't used your membership online or in venue. One a membership has been used the terms of membership are accepted and Curzon are under no obligation to offer a refund.

 

Do I get the 15% discount on private hires costs?

No, private hires are not public screenings and are not eligible for the terms of membership.

 

I am having issues booking members' rate tickets.

Check the expiry date of your membership. Our website will not allow you to book tickets for shows after your membership has lapsed.

 

The website does not recognise my membership details, who do I contact?

Please use the contact us form or contact our support centre on 0333 321 0104.

 

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PRIVATE HIRE

 

What is private hire?

At Curzon we provide services for a broad range of events, we will ensure that you get the most out of the facilities we have to offer while providing the support and experience necessary to lower those anxiety levels!

Curzon Cinemas can help with all types of events:

You too can take advantage of the top-quality technical facilities, spacious and attractive bar areas and comfortable screens to present your event.

Curzon Cinemas can accommodate most screening formats and our friendly, knowledgeable technical staff will ensure the presentation is the best possible quality and runs without a hitch. We have a dedicated events team to look after your needs who will welcome you for a site visit so you can discuss your requirements, guide you through various options for the structure of your event and ensure the smooth running of proceedings. Contact us for further details.

More information on our Private Hires webpage.

 

Can I hire a screen for a special event e.g. a birthday party?

Yes. In order to receive a quotation, in the first instance please fill in the contact us form and use the drop down to select 'Private Hires'.

 

How can I find out about hosting a film festival?

Send your comments/queries/requests and a brief overview of your festival requirements via the contact us form and use the drop down to select 'Private Hires'.

 

I'm a business and would like to hire a screen for a presentation can I do this?

Yes. In order to receive a quotation, in the first instance please fill in the contact us form and use the drop down to select 'Private Hires'.

 

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CURZON HOME CINEMA

 

Our at home service offers you quality curated new release films as well as classic and contemporary titles to watch from the comfort of your own sofa.

Please note that Curzon Home Cinema is only available in the UK & Ireland.

To find out more please visit curzonhomecinema.com

 

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OTHER

 

I'm a charity and would like to know if you can help?

We have a select number of charities that we work with but if you would like to enquire further then you can fill out the contact us form.

 

Where can I find more information about your company?

You can find more information about the history and vision of the company at corporate.curzon.com.

 

I'd like to work for Curzon. Do you have any vacancies?

All current vacancies are advertised in the recruitment section of the website.

 

I've lost something, what do I do?

If it's not possible to re-visit the cinema, please fill out the contact us form, select 'Lost Property' on the menu and give us the details of the cinema you visited and the item you have lost.

Please note, whilst we do our best to reunite lost items Curzon Cinemas do not accept any responsibility for any items brought onto our premises.

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